FAQ

Clear answers before grooming day.

Policies are written plainly so clients understand vaccines, matting, cancellations, weather, fleas, aggressive pets, and what they need to provide.

Do you need to use my bathtub or water?

No. The grooming van is self-contained for most appointments with its own tub, warm water, drying system, and equipment. Shore power may be requested in certain extreme weather conditions.

Can I stay in the van during the groom?

For safety and space reasons, clients do not stay in the van. Megan discusses the plan before the appointment and sends follow-up notes afterward.

Do you groom aggressive dogs?

Prairie Paws works with nervous and anxious dogs when it is safe and humane. Dogs with serious bite risk, extreme panic, or unsafe handling needs may be referred to a veterinarian or specialized behavior groomer.

How often should my dog be groomed?

Most doodles and curly-coated dogs do best every 4-6 weeks. Double-coated dogs often benefit from 6-8 week maintenance during shedding seasons. Short-coated dogs may be comfortable every 8-12 weeks.

What happens if my dog is matted?

Mild tangles may be brushed out if comfortable. Severe matting is handled with a humane comfort clip rather than painful dematting. Prairie Paws explains options before proceeding.

What vaccinations are required?

Dogs must be current on rabies vaccination as required by local law. Puppies must have age-appropriate vaccines.

What if fleas are found?

Prairie Paws does not knowingly groom pets with active flea infestations. If fleas are discovered, the appointment may stop, a flea bath fee may apply, and the van is sanitized before the next client.

Do you groom cats?

No. Prairie Paws does not offer cat grooming at launch. Cat services may be considered later after additional feline-specific certification and equipment changes.

What do clients need to provide?

Clients provide safe parking, a leashed or contained pet at arrival, access to the pet at the appointment time, and accurate health and behavior information.

What happens during bad weather?

Appointments may be rescheduled for unsafe roads, severe storms, lightning, extreme heat, extreme cold, or mechanical issues affecting safe van operation.

Do you provide veterinary care or sedation?

No. Prairie Paws does not provide veterinary care, sedation, emergency medical grooming, dental scaling, deep ear treatment, or anal gland expression.

Is the booking form a confirmed appointment?

No. It is an appointment request. Prairie Paws confirms pet details, quote range, route availability, and any required deposit by text.